Return & Refund Policy

We want our customers to have a positive experience with Pestly products. If you receive a product that is damaged, defective or incorrect, please contact us so that we can review the issue and provide an appropriate resolution.

1. Eligible Returns

Returns may be considered for products that are received damaged, defective, incorrect or otherwise qualify under the applicable return terms displayed at the time of purchase.

2. Return Request

Customers should contact our customer support team as soon as possible after receiving the order and provide the order details along with photographs or other relevant information where requested.

3. Product Condition

Where a return is approved, the product may need to be returned in its original packaging and condition, subject to the circumstances of the claim.

4. Refunds

If a refund is approved, the refund will generally be processed to the original payment method or through another appropriate method, depending on the circumstances of the transaction.

5. Refund Processing Time

Once a refund is approved, processing times may vary depending on the payment method and the relevant banking or payment service provider.

6. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene considerations, safety requirements or applicable laws. The applicable return conditions will be communicated where relevant.

7. Contact Us